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EBC Brakes are now offering manufacturer installation on all automotive parts purchased through EBC Direct website. All fitting is carried out at our newly constructed and state-of-the-art ‘Centre of Excellence’ vehicle workshop. Bookings subject to availability.

The vehicle must be dropped off at EBC Brakes World Headquarters, Northampton, NN4 9EF

e-mail: centreofexcellence@ebcbrakes.com for workshop availability and bookings.

DO NOT proceed with payment through the website if you would like to request manufacturer fitting. Contact the above e-mail and we will process your payment on the day of installation.

In response to customer demand, EBC Brakes are happy to now facilitate manufacturer assured installation of our performance brake products. Our highly skilled professional brake technicians, coupled with a workshop fitted out with Gedore tools and specialised brake installation machinery, aim to offer a brake installation service that is second to none.

Whilst we aim to serve all of our customers, due to the level of demand and the Centre of Excellence also being used for R&D purposes, it may not always be possible to facilitate your booking. Please contact the e-mail above with your availability and we will do our best to accommodate your vehicle.

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Privacy policy

Welcome to EBC Brakes Direct Ltd.

We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, the Terms and the Cookies Policy. Please read this Privacy Policy carefully.

Unless otherwise defined in this Privacy Pollicy, terms used have the same meaning as in the Terms.

1. About Us

1.1 In this Privacy Policy, references to "we" or "us" are to EBC Brakes Direct Ltd, a company incorporated in England and Wales (registered number 4835479) whose registered office is at EBC Brakes World Headquarters, Upton Valley Way East, Pineham, Northampton NN4 9EF, who will be controller of any personal data processed as described in this Privacy Policy.

1.2 If you have any questions about your personal information, please get in touch via the "Contact Us" page.

2. Use of the Website and Content

This Privacy Policy applies only to your use of the Website and Content.

3. Collection of Information

3.1 When you access the Website via any means, use the Content, register or make a purchase through the Website, we may collect, store and use certain of your personal information in line with this policy. We may also ask you for information when you report a problem with the Website or the Content.

3.2 To register or make a purchase on the Website, we ask for your name and email address. For delivery purposes you may also provide your address. When you make a purchase, our payment service provider will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.

3.3 We may also collect data relating to your visits to the Website that cannot identify you but records your use of our Website Content including, for example, details of how long you have used the Website and the Content for.

3.4 We may also collect your computer's IP address in order to help us tailor the service to your location.

4. Use of Your Information

4.1 By accessing the Website via any means, using the Content, registering or making a purchase via the Website, you agree that your personal information may be collected, stored, used and shared by us and our partners, or third parties we work with, for any of the following purposes:

1. (a) to provide, maintain, protect and improve the quality of the Website and Content we offer, including by conducting anonymised market research, and to protect us and our users;
2. (b) to provide you with a personalised browsing experience when using the Website;
3. (c) to fulfil any contractual agreements between you and us;
4. (d) to tailor our advertising on social media to your use of the Website;
5. (e) to manage your customer account that you hold with us'
6. (f) to allow you to use the full range of features on or via our Website;
7. (g) to comply with legal and regulatory requirements;
8. (h) to contact you in order to invite you to share your opinions and experiences of EBC Brakes Direct Ltd.

5. Storage of Information

5.1 All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access your "My Garage" account. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

5.2 In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the European Economic Area, which may have lower standards of data protection. Specifically, servers used by our Website are located in Ireland and our third party service providers operate around the world. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

6. Legal Basis for Processing Your Information

6.1 Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

6.2 However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

6.3 If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

6.4 Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

7. Disclosure of Your Information

We may disclose your personal information to third parties when permitted by law including;

1. (a) with your consent;
2. (b) to our suppliers in order for them to help us provide our services to you, this includes:
    1. our provider of customer relationship management services (which allows us, for example, to send personlised email communications to you);
    2. our provider of file storage and management services if you email us directly;
    3. our payment services provider (as discussed at paragraph 3.2 above) when you make a purchase to process your payment;
These suppliers' use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with in the relevant circumstances set out above.
3. (c) if we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy;
4. (d) if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and
5. (e) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Data Retention

8.1 We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
8.2 When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Your Rights

9.1 You have the following data protection rights:
1. You can edit your personal details via your "My Garage" account whenever you wish. We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.
2. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the "Contacting EBC Brakes Direct Ltd" heading below.
3. You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your "My Garage" account page. You may also email us at sales@ebcbrakesdirect.com in order to access, correct, delete or update your personal information on our systems. We will answer every email as promptly as possible.
4. Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
5. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided at paragraph 13 below.
6. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)
7. The Website may, from time to time, contain links to and from the websites of third parties. If you follow the link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites.

10. Children

We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.

11. Cookies

11.1 The Website uses cookies. Cookies are small files stored on your computer's hard drive, which are used to collect your personal information. You may choose to refuse cookies but, if you do, some of the functionality of the Website may no longer be available to you.

11.2 For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy.

12. Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website. By continuing to access the Website or using the Content, your access and use will be subject to these updates and amendments.

13. Contacting EBC Brakes Direct Ltd

If you have any questions, comments or complaints about this Privacy Policy, please contact us using the details below:

EBC Brakes Direct Ltd
FAO: Data Protection Department
Upton Valley Way East
Northampton
NN4 9EF
Email: sales@ebcbrakesdirect.com


Cookies Policy

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